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RETURN & EXCHANGE POLICY

WILTEC HK Company Limited always try the best to offer you the best experience on our online selling. That is why we offer below return policy.

 

You may return products sold by WILTEC HK Company Limited within 7 calendar days counted from the date of your order receipt (base on delivery record), and upon the pre-approval of WILTEC HK Company Limited. A replacement good, same model and same color version, will be arranged to deliver to the same mailing address as per original invoice stated.

 

Goods is accepted to be returned and exchange under the conditions of

  1. The good receipt is not complied with the good purchase and/or the good is damaged before receiving.

 

Non-returnable and exchange items:

  1. Any product that is returned more than 7 calendar days after receipt.
  2. Defects or damage resulting from misuse, accident, Acts of God, neglect, improper testing, installation, alteration or modification of any kind, or spillage of liquid or food
  3. Defects or damage resulting from the use of product in other than their normal and customary manner, e.g., in excess of their maximum specifications or operating instructions
  4. Products which have had warranty seals removed or damaged
  5. Operation or damage caused by ancillary or peripheral equipment not manufactured by the factory of the product but used in conjunction with or accompanying with the product
  6. Any product that is not in its original condition. For example, damaged, missing parts of original box contents.
  7. Any products that miss the packing material, labels, any content inside the box (the product return must include all contents as product receipt).
  8. Any discount, clearance or sales product that WILTEC HK Company Limited has already stated non-returnable.

 

Return and Exchange procedures

 

Please provide us your Order Number, quantity and description of product to be returned and the reason for your return in the packed box of return product.

 

Pack the returned products along with our acknowledgement email together in a returned packed box that we can expedite your request.

 

Send the returning items by mail to WILTEC HK Company Limited, 18/F, CCT Telecom Building, 11 Wo Shing Street, Fotan, Shatin, Hong Kong.

 

All return shipping fee must be prepaid. We will not accept any parcel with freight collect courier payment.

 

Once the returned unit has been approved and accepted by WILTEC HK, a replacement good, same model and same color version, will be arranged to deliver to the same mailing address as stated in original invoice. If the parcel fails to receive by recipient and returns to the sender, WILTEC, customer need to come to the address of WILTEC office, as mentioned above, to collect the goods. We will not be responsible for any additional freight charge.

 

* Terms and Conditions will be updated without further notice.

* WILTEC HK has the rights to finalize any judgments.

  • In the event of any inconsistency of this Terms and Conditions, English version shall prevail over its Chinese version.

 

REFUND POLICY

 

Please note that the refund of returned product will only be performed in case WILTEC HK cannot provide a replacement unit to customer. It is subject to the final decision and right of WITLEC HK either to refund the value of purchased good or provide replacement unit to customer.

 

Goods is accepted to be re-fund under the conditions of

  1. The good receipt is not complied with the good purchased and/or the good is damaged before receiving.

 

Non-re-fund items:

  1. Any product that is returned more than 7 calendar days after receipt.
  2. Defects or damage resulting from misuse, accident, Acts of God, neglect, improper testing, installation, alteration or modification of any kind, or spillage of liquid or food
  3. Defects or damage resulting from the use of product in other than their normal and customary manner, e.g., in excess of their maximum specifications or operating instructions
  4. Products which have had warranty seals removed or damaged
  5. Operation or damage caused by ancillary or peripheral equipment not manufactured by the factory of the product but used in conjunction with or accompanying with the product
  6. Any product that is not in its original condition. For example, damaged, missing parts of original box contents.
  7. Any products that miss the packing material, labels, any content inside the box (the product return must include all contents as product receipt).
  8. Any discount, clearance or sales product that WILTEC HK Company Limited has already stated non-returnable.

 

The refund amount will not include original shipping and handling fees. It will be the total purchased net value of products excluding shipping and handling fees. If your order placed with promotion code or free gift, you must return them together in order to get the refund. Otherwise, original price of such promotion code and/or free gift will be deducted from the refund amount.

 

The refund amount will remit back to the account that you made the original payment. The transaction time may vary and depends on your payment service provider.

 

* Terms and Conditions will be updated without further notice.

* WILTEC HK has the rights to finalize any judgments.

* In the event of any inconsistency of this Terms and Conditions, English version shall prevail over its Chinese version.